Strategic Plan

 Strategic Plan 2022-2025

 In 2018, the library entered an intensive strategic planning process.  Over the course of that year community input was solicited on how best to focus library services over the ensuing three years. We convened focus groups, administered community surveys, formed an Advisory Council of community members, and worked closely with library staff and the Library Board.  We were proud of the plan developed and entered a period of working towards the goals set by the community. These goals were aspirational: 

 

1. Support Community Engagement 

2. Promote Childhood Literacy 

3. Satisfy Curiosity and Stimulate Imagination 

4. Foster Informed Citizens 

5. Facilitate Creation and Collaboration  

 

Barely halfway through this three-year plan, the COVID pandemic hit, and library services took an immediate turn towards maintaining services and operations while dealing with the health and safety of our patrons, staff, and community. We began online patron registration, offered curbside pickup, moved programs to a virtual format, and remodeled the building in accordance with the health dictates of the time.  Our 2018-2021 Strategic Plan, while not forgotten, was at times subsumed by the immediate needs of providing basic services.  

 

Now, in 2022, we are re-visiting and re-focusing on that plan. However, we understand that we may now be in a different place as to what the community needs are for library services. So, in the summer of 2022 we put forth a new community survey asking how we were meeting community needs, and what we could do better. Approximately 300 respondents let us know what we were doing well, as well as where we fell short.  

 

We have taken those responses, and in close review of the 2018 plan, pulled out the three themes that seemed to be most desired/mentioned/relevant: 

 

1. Provide an exceptional library experience for the entire community 

2. Make the Library facility and services more welcoming and accessible 

3. Expand meaningful relationships that build community and support the library’s mission.  

 

We are thankful for your support during these tumultuous times and are committed to providing the best services to our community. This map for our future demonstrates our ongoing commitment to honing our services to best meet current needs as well as anticipate future demands.  

 

We look forward to serving you on the journey forward! 

 

Christine Angeli 

Library Director

203-783-3399 

cangeli@milfordct.gov

 

Strategic Plan 2022-2025
Strategic Plan 2018-2021